Terms & Conditions

Welcome to TierCode ("TierCode", "we", "us", "our"). These Terms & Conditions ("Terms") govern your access to and use of tiercode.com (the "Website") and any inquiries you submit through it. By using the Website or submitting information through it, you agree to these Terms.

1. About these Terms

These Terms apply to your use of the Website. Work performed for clients is governed by individual written proposals, statements of work, or agreements signed by both parties ("Service Agreement"). If a Service Agreement conflicts with these Terms, the Service Agreement controls for that engagement.

2. Use of the Website

You may use the Website for lawful purposes only. You agree not to:

• submit false, misleading, or fraudulent information, including through our project inquiry forms or chat features;
• attempt to gain unauthorized access to any part of the Website, other accounts, or our systems and networks;
• use automated tools to scrape, overload, or interfere with the Website's normal operation;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity.

We may suspend or block access to the Website for anyone who violates these Terms or uses the Website for abusive purposes.

3. Project inquiries and consultations

Submitting a project inquiry, requesting a consultation, or communicating with us through the Website does not create a client relationship, a contract, or any obligation for either party. Scope, deliverables, timelines, and pricing are established only in a signed Service Agreement. Initial consultations are provided at our discretion and do not constitute professional advice for your specific situation.

4. Estimates and proposals

Any estimate, timeline, or price range communicated through the Website or during preliminary discussions is non-binding and provided for planning purposes only. Final scope, deliverables, and fees are set out in a signed Service Agreement after we have had the opportunity to review your requirements.

5. Fees and payment

Fees, payment schedules, invoicing terms, and any late-payment provisions are defined in the applicable Service Agreement. Unless a Service Agreement states otherwise, undisputed invoices are payable within the period stated on the invoice.

6. Client responsibilities

To enable us to deliver services, clients are generally expected to provide timely decisions, access to relevant systems and information, and content or credentials required for the work. Delays in providing these may affect agreed timelines. Responsibilities specific to each project are set out in the Service Agreement.

7. Intellectual property

The TierCode name, logo, Website design, and Website content are the property of TierCode and are protected by applicable intellectual property laws. You may not reproduce or reuse them without our written permission.

Ownership of software, code, and deliverables produced for a client, and any license of pre-existing tools or components, is governed by the applicable Service Agreement. Nothing in these Terms transfers ownership of any work product.

8. Third-party services and links

The Website may link to third-party websites or mention third-party tools, platforms, and services. We do not control and are not responsible for third-party content, availability, or practices. Any engagement with a third party, including hosting, payment, or platform providers, is solely between you and that third party.

9. Confidentiality

We treat the information you submit through the Website in accordance with our Privacy Policy. Detailed confidentiality obligations for client materials are set out in the applicable Service Agreement.

10. Disclaimers

The Website is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, TierCode disclaims all warranties, express or implied, regarding the Website and its content, including warranties of accuracy, merchantability, and fitness for a particular purpose. We do not warrant that the Website will be uninterrupted, error-free, or free of harmful components.

11. Limitation of liability

To the fullest extent permitted by law, TierCode and its personnel will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities, arising from or related to your use of the Website. Liability relating to services performed for clients is limited as set out in the applicable Service Agreement.

12. Termination

We may modify, suspend, or discontinue any part of the Website, including inquiry forms or chat features, at any time. The provisions of these Terms that by their nature should survive termination (including intellectual property, disclaimers, and limitation of liability) will survive.

13. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above shows when the current version took effect. Continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

14. Governing law

These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law principles. Any dispute arising from use of the Website will be resolved in the state or federal courts located in Maryland, unless a signed Service Agreement provides otherwise.

15. Contact

Questions about these Terms can be sent through our contact page.

These Terms should be reviewed by TierCode (and, where appropriate, legal counsel) before publication.