Privacy Policy

This policy explains what information TierCode ("we", "us") collects through tiercode.com, how we use it, who we share it with, and the choices you have.

1. Project inquiries ("Scope My Project" form)

When you submit a project inquiry we collect the information you enter, which may include your name, email address, phone number, company, website, the services you are interested in, budget range, timeline, and a description of your project. Each inquiry receives a reference code that we show you on the confirmation page.

To prevent spam and abuse, we create a one-way scrambled code (a "hash") from your IP address and browser type and store it with the inquiry. We use it only to limit how many inquiries can be sent in a short period; we do not store your IP address itself with the inquiry.

2. Chat assistant

The chat assistant in the lower-right corner answers questions about TierCode using information published on this website.

• Saved conversations. So you can continue where you left off, your browser stores a random identifier and the messages you exchange with the assistant are saved on our servers, linked to that identifier. The identifier is not tied to your name unless you choose to share contact details. Clearing your browser's site data starts a new conversation.
• AI processing. Your messages are sent to an AI service provider to generate replies. Please do not share passwords, payment details, or other sensitive information in the chat.
• Contact collection. The assistant only asks for contact information when you request a free consultation or ask to be contacted. If you provide it, we store your name and email, and optionally your company, phone number, and a short note about your project.

We also apply an hourly message limit per conversation to prevent abuse.

3. Email notifications

When you submit a project inquiry or request a consultation through the chat assistant, the details you provided are emailed to our team inbox so we can respond. Your email address is set as the reply-to address so we can reply to you directly. Account-related emails (such as password resets for authorized staff) are sent from notify.tiercode.com.

4. How we use your information

• to respond to inquiries and consultation requests;
• to schedule consultations, prepare proposals, and communicate about potential projects;
• to operate, secure, and improve the website and chat assistant;
• to prevent spam, fraud, and abuse.

We do not sell your personal information, and we do not use it for third-party advertising.

5. Who we share it with

We share information only with service providers that help us run the website and respond to you, including our hosting and database provider, our email delivery provider, the AI provider that powers the chat assistant, and, where enabled, our customer-relationship (CRM) tool that receives new leads. These providers process information on our behalf. We may also disclose information if required by law.

6. Storage, security, and retention

Inquiries, chat conversations, and contact details are stored in a secured database that is accessible only to authorized TierCode staff. We keep this information for as long as needed to respond to you and manage any resulting business relationship, and delete it when it is no longer needed or when you ask us to.

7. Cookies and browser storage

We do not use advertising cookies. The chat assistant stores a random identifier in your browser's local storage so your conversation can be restored. Our hosting provider may collect basic, aggregated visit statistics (such as pages viewed and country) to keep the site running.

8. Your choices and rights

You may ask us to access, correct, or delete the information you have submitted, including your chat history. Contact us through the contact page and include your inquiry reference code if you have one. Depending on where you live, you may have additional rights under local privacy laws.

9. Children

This website is intended for businesses and is not directed to children under 13. We do not knowingly collect information from children.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when it was last changed.

This policy should be reviewed by TierCode or its legal advisor before being relied upon.